dewi12 is committed to protecting your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, store, and safeguard your data.
Last Updated: January 2026 | Effective Date: January 1, 2026
This Privacy Policy governs the manner in which dewi12 ("we", "us", "our", or the "Company") collects, uses, maintains, and discloses information collected from users ("you", "your", or "User") of the https://dewi12.cam website and associated services (collectively, the "Platform"). This Privacy Policy applies to the Platform and all products and services offered by dewi12.
dewi12 collects various types of information to provide, maintain, and improve our Services. The categories of personal information we collect include:
When you register an account with dewi12, we collect personal identification information necessary to verify your identity, comply with regulatory requirements, and provide our Services. This includes:
To process deposits and withdrawals, we collect limited financial information:
Important Note: dewi12 does not store your complete bank account PIN, card CVV numbers, or e-wallet passwords. Payment processing is conducted through secure third-party payment gateways.
When you access the dewi12 Platform, we automatically collect certain technical information:
When you contact dewi12 customer support, we collect and retain:
dewi12 uses the collected information for the following legitimate business purposes:
Opt-Out: You may opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails or adjusting your communication preferences in your account settings. Opting out does not affect essential account-related communications.
dewi12 employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
dewi12 does not sell, trade, or rent your personal information to third parties for marketing purposes. We share your information only in the following limited circumstances:
To facilitate deposits and withdrawals, we share necessary information (account holder name, account number, transaction amount) with licensed payment service providers. Our payment partners include Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja). These entities are bound by their own privacy policies and data protection obligations.
Many games offered on dewi12 (slots, live casino games, certain table games) are provided by third-party game studios. When you play these games, minimal information (username, session ID, bet amounts) is shared with the game provider's servers to deliver the gaming experience. Game providers do not receive your personal identification information or financial details.
We may disclose your information when required by law or in response to valid legal processes, including:
In the event dewi12 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and Platform notification of any such change in ownership and given the opportunity to delete your account before the transfer if you do not consent.
We engage trusted third-party service providers to perform functions on our behalf, such as:
These service providers are contractually obligated to handle your data securely and are prohibited from using it for any purpose other than providing services to dewi12.
dewi12 retains your personal information for different periods depending on the type of data and its purpose:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of account + 5 years | Legal compliance, dispute resolution |
| Transaction Records | Duration of account + 7 years | Financial auditing, AML compliance |
| KYC Documents (images) | 90 days after verification | Identity confirmation, then deleted |
| KYC Verification Status | Duration of account + 5 years | Regulatory compliance |
| Communications & Support | 3 years | Customer service quality, dispute resolution |
| Marketing Preferences | Until you opt out or account closure | Respecting communication preferences |
You may request deletion of your account and associated personal data by contacting [email protected] or through customer support. Upon receiving your request:
Important: You must withdraw any remaining account balance before requesting deletion. Once deleted, accounts cannot be recovered.
dewi12 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze Platform usage.
Cookies are small text files stored on your device when you visit a website. They enable the website to remember your actions and preferences (login status, language selection, display settings) over time.
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may affect your ability to access certain features of the dewi12 Platform, and essential cookies cannot be disabled without affecting core functionality.
As a dewi12 user, you have the following privacy rights regarding your personal information:
You have the right to request a copy of all personal data we hold about you. Submit an access request to [email protected]. We will provide a comprehensive data export within 30 days at no charge.
If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly in your account settings or contact customer support for assistance.
You may request deletion of your personal data, subject to legal retention requirements for financial and compliance records (see Section 5.2).
You have the right to object to processing of your personal data for marketing purposes. Opt out by clicking "unsubscribe" in promotional emails or adjusting communication preferences in your account.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format (CSV or JSON) for transfer to another service provider.
Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
If you believe dewi12 has not handled your personal data appropriately, you have the right to lodge a complaint with our Data Protection Officer at [email protected] or with the relevant data protection authority in your jurisdiction.
dewi12 operates internationally, and your personal information may be transferred to, stored, and processed in jurisdictions outside Indonesia, including countries where our servers and service providers are located. These jurisdictions may have different data protection laws than Indonesia.
When we transfer your data internationally, we ensure appropriate safeguards are in place, including:
dewi12 Services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification, and our KYC procedures confirm each user's date of birth through official identification documents.
If we become aware that a user is under 21 years of age, we will immediately:
If you believe a minor has accessed dewi12 or provided personal information to us, please contact us immediately at [email protected].
dewi12 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will:
Continued use of the dewi12 Platform after changes take effect constitutes acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account and request data deletion before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
For questions, concerns, or requests regarding this Privacy Policy or how dewi12 handles your personal data, please contact:
We aim to respond to all privacy-related inquiries within 48 hours during business hours (09:00-23:00 WIB). For complex requests (data access, deletion, portability), please allow up to 30 days for full processing.
We understand that entrusting us with your personal information is a serious responsibility. dewi12 is committed to handling your data with the highest standards of security, transparency, and respect for your privacy rights.
All dewi12 employees undergo regular data protection training, and our technical infrastructure is continuously updated to meet evolving security threats. We never sell your personal information to third parties for marketing purposes, and we give you full control over your communication preferences and data.
If you have any concerns about how your data is being handled, or if you wish to exercise any of your privacy rights, please do not hesitate to contact our Data Protection Officer. We are here to ensure your personal information remains safe and your privacy is respected at all times.
We collect only the personal information necessary to provide our Services, comply with legal requirements, and protect your account. No excessive or unnecessary data is gathered.
Your data is used only for the specific purposes disclosed in this Privacy Policy. We never repurpose your information for unrelated activities without your explicit consent.
We communicate clearly about data practices and give you meaningful control over your information, including access, correction, deletion, and opt-out rights.
Data protection is built into every aspect of our Platform, from 256-bit SSL encryption to secure server infrastructure and strict access controls.
dewi12 takes full responsibility for protecting your data and demonstrating compliance with privacy obligations through regular audits and staff training.
We retain your data only as long as necessary for legitimate purposes and legal compliance, then securely delete it according to our retention schedule.
Learn more about your rights, review our complete Terms & Conditions, or explore our FAQ for quick answers to common privacy and security questions.
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